Frequently asked questions
Fietsert
Does Fietsert have ads? Do I need an account?
No and no. Fietsert has no ads, not even while you ride. And you don't need an account: just open the app and ride.
Which areas are included?
The whole junction network of the Netherlands, Flanders, Lower Saxony and North Rhine-Westphalia. You can use the whole network for free.
Do I need to choose a city or area?
No. Fietsert first loads the junctions around your location, then the province you are in. Riding further? Provinces load as you ride, or you can load them yourself in Manage regions. Grey junctions on the map are not loaded yet.
How many routes can I save? How long can a loop be?
You can save up to 10 routes. Loops can be up to 40 km.
Is Fietsert coming to Android?
We're working on a version for Android, via Google Play. There's no date yet.
Can I make a route from a photo?
Yes, on iPhone. Take or choose a photo of a list of junction numbers, for example from a leaflet or magazine. Fietsert reads the numbers from the photo on your iPhone itself and turns them into a route. The photo isn't sent anywhere. If it can't read them, you can type the numbers in yourself, and you can always edit them.
Does Fietsert work without internet?
Once junctions are loaded, planning and guidance keep working with a weak or no connection; the map and search need internet.
I have an idea for Fietsert. Where can I send it?
Great! Email your idea to support@appert.nu. We read everything, but we can't promise whether or when something will be added.
How does Fietsert handle my privacy?
In short: no ads and no account needed. We don't track you: there's no analytics or tracking software in the app, and we don't receive any data from it. To work, Fietsert does send your location or search text straight to map, search and routing services, such as Apple Maps and OpenStreetMap, which also see your IP address. It's all in our privacy policy: https://appert.nu/en/privacy.html
Fietsert & Streamert
Something's wrong in the app. How do I report it?
Sorry about that! Please email support@appert.nu with:
- your phone model
- your iOS or Android version
- the app version
- what you did
- what you expected
- what happened
- a screenshot, if you can. A screenshot can show more than you think, such as your location on the map, your address or names. Feel free to crop or blur those out.
That helps us find the problem faster. Our privacy policy explains what we do with your email and how long we keep it: https://appert.nu/en/privacy.html
Streamert
Streamert isn't playing properly. What can I do?
Please report it to support@appert.nu with the details from question 10 and the name of the station. We'll take a look.
My station is missing (or gone).
The station list changes from time to time: stations are added and removed. We only include stations we're allowed to include. Missing a station? Send its name to support@appert.nu. We can't promise it will be added.